Health Care Advocate (HCA) HelpLine

Call 1-800-917-7787 to speak with a health care advocate, or fill out our Help Request Form.

Vermont’s HCA HelpLine is a free resource available to help all Vermonters solve problems related to health care. We:

Group photo of health care advocate team

  • tell you what free and lower-cost programs you may be eligible for
  • help you apply for and get free and lower-cost health coverage
  • find out what your health plan covers
  • provide advice about how to solve billing problems and make complaints
  • work for fair treatment and affordable health services for everyone

The Office of the Health Care Advocate is not an insurance company and is not part of Vermont state government. It is a special project within Vermont Legal Aid, an independent non-profit law firm.

How to Get Help

1. Contact us. To get help with a health care issue, call the HCA HelpLine at 1-800-917-7787. To speak with an advocate, call during business hours (8:30 a.m. - 4:30 p.m., Monday - Friday, except holidays) or call anytime and leave a message. You can also ask for help by filling out our Help Request Form.

2. Use our online help tool. Answer a few questions to find the health care information you need. Use the Legal Help Tool and choose “Health.”

3. Browse our pages. Browse the menu of links of health care topics.

Graphic that says seniors 65 or older can get COVID vaccinationCOVID-19 vaccine: Seniors who are age 70 or more can sign up now for the COVID-19 vaccine. Seniors who are age 65 and older can sign up for the vaccine starting at 8:15 a.m. on Monday, March 1. The shots are free. You don’t need to have health insurance. See the Vermont Department of Health (DOH) website to sign up or call 1-855-722-7878 toll-free. Translated information is also found on the DOH website or call that number and press 1. Translations in नेपाली (Nepali), Soomaali (Somali), Español (Spanish), Swahili, Kirundi, မြန်မာစာ (Burmese), العربية (Arabic), Tiếng Việt (Vietnamese) and Français (French).

Free rides for vaccination: Vermonters who don't have access to their own transportation can get a free ride to their scheduled vaccine clinic. Find your local provider on the VPTA website and make a reservation in advance.

Need health insurance? Vermont Health Connect has a Special Enrollment Period through May 14

The State of Vermont announced a COVID-19 Special Enrollment Period (SEP) from February 16 to May 14, 2021. It is for Vermonters who do not have health insurance right now. You’ll be able to enroll in a qualified health plan (QHP) and get financial help with premiums and cost-sharing if you are eligible.

For this Special Enrollment Period, you need to apply by phone. Call the Customer Support Center at 1-855-899-9600 Monday - Friday from 8 a.m. to 4:30 p.m. (except on holidays). You can get a Vermont Health Connect plan from Blue Cross and Blue Shield of Vermont, MVP Health Care or Northeast Delta Dental. Learn more about the health plans.

Vermonters can continue to apply for Medicaid at any time of the year. If you’ve lost some income, you may now be eligible for Medicaid or financial help for a qualified health plan.

Updated: Feb 24, 2021