If you have a complaint (or grievance) about your developmental services or a disagreement with your developmental service provider agency, you can file a complaint with the agency.
The types of things you may want to file a complaint about include poor quality of care or services, a provider or employee being rude to you, or the agency not respecting your rights.
How to File a Complaint
The complaint can be filed by writing or by telling someone at the developmental services provider agency that you want to file a grievance (complaint). Tell them what the complaint is about.
You must file your grievance within 60 days of when the event you are complaining about happened. If you need help to file your grievance, someone from the developmental service provider agency must help you.
The rules for filing grievances are found in Section 8.3 of the Vermont Developmental Disabilities Act Regulations.
What Happens Next?
- The developmental services provider agency must send you a letter saying that it got your complaint. It must mail the letter to you within 5 days of when you made the complaint.
- The agency must make a decision about your complaint within 90 days and send you a notice of its decision.
- If you disagree with the decision, you may ask for another person in the agency to review the decision. You must request the review of the decision within 10 days of the decision.