You will find information in this section about how to file a complaint about an insurance company, a hospital or a provider. (See links in the sidebar menu)
Before filing a complaint, you should first try to think of ways to solve the issue without filing the complaint. Do you believe that talking to your provider or bringing a friend or family member to the next appointment could help?
You or your new provider should get a copy of your medical records before you file the complaint. Go here to find information about How to Get Your Medical Records.
Finding a New Medicaid Provider
If you have Medicaid, you can look for a provider using the Department of Vermont Health Access's Healthcare Provider Lookup Directory. It lists all of the health services providers enrolled under Vermont Medicaid. It includes VHAP, SCHIP and Dr Dynasaur. The directory lets you search for a provider in different ways:
- You can search the directory using a provider name or office name.
- You can search for a type of provider (primary care physician, dentist, mental health or other specialty.)
- You can use your town or zip code to find a provider close to where you live.
You can also call Green Mountain Care Member Services at 1-800-250-8427 to find out which providers in your area take Medicaid.
If you want to take legal action against a provider because you believe the provider made a mistake that harmed you (medical malpractice), you should not file a complaint. Instead, you should contact a private attorney to discuss what happened with your provider.
We do not provide assistance in these cases. If you don’t know a private attorney that handles malpractice cases, you can contact the Vermont Bar Association attorney referral service. Be sure to ask if there is a consultation fee.